These Terms and Conditions ("Terms") govern your use of the Delight Duct Care website and the booking, scheduling, and provision of our air duct, HVAC duct, and dryer vent cleaning services ("Services"). By booking a Service or using our Website, you agree to these Terms. If you do not agree, please do not use our Website or Services.
Delight Duct Care provides residential air duct cleaning, HVAC duct cleaning, dryer vent cleaning, and related inspection services ("Services") within our service area.
Descriptions of our Services on the Website are provided for general informational purposes. The exact scope of work for your home will be confirmed during your inspection or at the time of booking.
We may offer a paid inspection prior to cleaning so our technician can assess your system and recommend the appropriate service. Inspection fees, where applicable, are disclosed to you before booking and are separate from the cost of any cleaning service you choose to proceed with.
Estimates provided over the phone or online are based on the information you provide and are subject to change once our technician inspects your system in person. We will always explain any change in scope or price before beginning work.
Appointments are scheduled for a specific date and a general arrival window. While we make every effort to arrive on time, arrival windows are estimates and may be affected by factors outside our control, such as traffic or the length of a prior appointment. We will notify you as soon as reasonably possible of any significant delay.
You agree to provide our technicians with safe and reasonable access to the areas of your home necessary to perform the Service, including access to your HVAC system, attic, or dryer vent exterior termination point as applicable.
You may cancel or reschedule an appointment by contacting us at least [24/48] hours before your scheduled appointment time at no charge. Cancellations made with less notice, or a missed appointment where our technician is unable to gain access to your home, may be subject to a trip or rescheduling fee, which will be disclosed to you at the time of booking.
We reserve the right to reschedule an appointment due to circumstances such as severe weather, technician safety, or unforeseen operational issues. We will make reasonable efforts to notify you promptly and offer the next available appointment.
Pricing for our Services is provided to you in advance of work beginning, based on the condition of your system and the service selected. We do not add unannounced charges once work has started; any change to scope or price will be explained and agreed to before we proceed.
Payment is due upon completion of the Service unless otherwise agreed in writing. We accept the payment methods listed at checkout or communicated by our office. Any applicable taxes will be added to your final invoice.
While we take care to work cleanly and respectfully in your home, duct and vent cleaning can disturb accumulated dust or debris. Please secure fragile items and inform us of any known access issues, pre-existing damage, or system irregularities before we begin.
We are not responsible for pre-existing conditions in your ductwork or HVAC system, including damage caused by age, prior installation, pests, or water intrusion, that is discovered during the course of our work. We will point out any such conditions we find and discuss your options with you.
We stand behind the quality of our work. If you have a concern about a Service we performed, please contact us within [7] days of your appointment so we can review and, where appropriate, make it right. This is not a guarantee against pre-existing conditions, manufacturer defects in your HVAC equipment, or issues unrelated to the Service we performed.
To the fullest extent permitted by law, Delight Duct Care's liability for any claim arising from our Services is limited to the amount you paid for the specific Service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including loss of use or inconvenience, arising from our Services or your use of our Website.
Nothing in these Terms limits any liability that cannot be excluded or limited under applicable law.
All content on this Website — including text, graphics, logos, and images — is the property of Delight Duct Care or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content for commercial purposes without our prior written consent.
You agree to use our Website only for lawful purposes and not to interfere with its security or normal operation.
You agree to indemnify and hold Delight Duct Care harmless from any claims, damages, or expenses arising from your breach of these Terms or your misuse of our Website or Services, except to the extent caused by our own negligence.
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law principles. Any dispute arising from these Terms or our Services will be resolved in the state or federal courts located in Virginia, unless otherwise required by applicable law.
We may update these Terms from time to time. The updated version will be indicated by a revised "Last Revised" date at the top of this page and will be effective as soon as it is posted. Continued use of our Website or Services after changes are posted constitutes acceptance of the updated Terms.
If you have questions about these Terms, please reach out: