Thank you for choosing Delight Duct Care. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this notice, please contact us at info@delightductcare.com.
We collect personal information that you voluntarily provide when you request a quote, book a service, register on our Website, or otherwise contact us. The information we collect depends on the context of your interaction with us and may include:
All personal information you provide to us must be true, complete, and accurate, and you must notify us of any changes to that information.
We automatically collect certain information when you visit or use our Website, including your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and general location. This information is used to maintain the security and operation of our Website and for internal analytics. We also collect information through cookies and similar technologies.
Location data. We may collect approximate location data (based on your IP address) to help confirm whether your address falls within our Northern Virginia & Washington, DC service area. You can opt out by disabling location access in your browser or device settings, though this may limit certain features of the Website.
To enhance our ability to provide relevant offers and services, we may obtain information about you from public databases, review platforms, marketing partners, and social media platforms. This may include mailing addresses, email addresses, phone numbers, and social media profile information, used for targeted advertising and service promotion.
We use the information we collect to:
Testimonials. If we post a testimonial that includes your name or likeness, we will obtain your consent first. To update or remove a testimonial, contact us at info@delightductcare.com with your name and the testimonial location.
We may share your information in the following situations:
Delight Duct Care does not sell your personal information to third parties.
We use cookies and similar tracking technologies (such as web beacons and pixels) to recognize your browser, remember your preferences, and understand how visitors use our Website. You can set your browser to refuse cookies, though this may affect certain features of the Website.
Our Website uses Google Maps Platform APIs, subject to Google's Terms of Service. We may obtain and cache your approximate location on your device to help confirm whether your address is within our service area. You may revoke this at any time by contacting us using the details at the end of this document.
If you contact us or engage with our business page through a third-party social media account (such as Facebook), we may receive profile information you've chosen to make public, which may include your name, email address, and profile picture. We use this information only as described in this notice. We do not control, and are not responsible for, how your social media provider uses your information — please review their own privacy policy.
We retain personal information for as long as needed to provide our services, maintain business records, and meet legal, accounting, or tax obligations. No purpose in this notice requires us to keep your personal information for longer than twelve (12) months past the end of your last interaction with us, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.
We have implemented reasonable security measures designed to protect the personal information we process. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. Transmission of information to and from our Website is at your own risk.
By using our Website, you represent that you are at least 18 years old, or that you are the parent or guardian of a minor and consent to their use of the Website on your behalf. If we learn that we have collected personal information from a child under 18 without appropriate consent, we will delete that information promptly. Contact us at info@delightductcare.com if you believe we may have such information.
You can contact us to review, correct, or request deletion of your personal information. Upon a deletion request, we will deactivate or delete your information from our active databases, though we may retain limited records to prevent fraud, resolve disputes, or comply with legal requirements.
Cookies. Most browsers accept cookies by default; you can usually adjust your browser settings to remove or reject them.
Marketing emails. You can unsubscribe at any time using the link in any marketing email we send, or by contacting us directly. You may continue to receive service-related messages necessary for an active appointment or account.
Most browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. Because no uniform standard for recognizing DNT signals currently exists, we do not respond to DNT browser signals at this time. If a standard is adopted that we are required to follow, we will update this notice accordingly.
California Civil Code Section 1798.83 ("Shine the Light") permits California residents to request, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes. To make such a request, contact us using the details below.
Under the CCPA, California residents may have the right to:
Delight Duct Care has not sold or shared personal information for a business or commercial purpose in the preceding twelve (12) months, and does not intend to.
If you are a Virginia resident, you may have the right to:
To exercise any of these rights, contact us using the details in Section 15. We will respond within the timeframe required by applicable law, and you may appeal a decision by contacting us directly.
We may update this privacy notice periodically. The updated version will be indicated by a revised "Last Revised" date at the top of this page and will be effective as soon as it is posted. We encourage you to review this notice periodically.
If you have questions or comments about this notice, you may contact us:
To request to review, update, or delete the personal information we hold about you, reach out using the contact details above. We will respond to your request within 30 days.